There is a quiet that settles into a house when the power has been out for three days. The hum you never noticed is gone. The refrigerator has given up. If someone in the house depends on a machine to sleep, or a medication that has to stay cold, the quiet starts to feel like something else.

That was the mood in many homes in southeast Michigan over the Fourth of July weekend. Storms came through on Friday night with winds over 60 miles an hour.

By that night, more than 450,000 utility customers statewide were in the dark — most of them DTE customers. For some, the power did not come back for five days.

As the lights returned, so too did an argument about what people are owed when the grid fails, and about who, exactly, is supposed to answer for it.

Representative Alabas Farhat is among the people pushing for answers to those questions. He represents Dearborn and part of Detroit — some of the hardest-hit neighborhoods — and he is calling for state hearings into how the utilities responded, along with bigger compensation for residents than the state’s $42-a-day outage credit.

DTE has defended its response. In a statement to WDET, the company said the storms caused the most damage it has seen in years — knocking out power to nearly 400,000 of its customers — and that its “sole focus is on restoring power for our customers as quickly and safely as possible.”

At a press conference this week, CEO Joi Harris said the company got only about 90 minutes’ warning before the storm hit, and officials said most of the damage came from large trees outside the utility’s easements, with replacement crews coming from as far as Texas and Canada.

Harris also acknowledged the limits of the credit: “We know that $42 doesn’t cut it.”

Farhat joined host Robyn Vincent on The Metro to discuss what he heard from constituents who spent days in the dark, why he believes the current credit falls short, and what it would take to hold Michigan’s utilities to a higher standard.

Hear the full conversation using the media player above.

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